1. Membership Eligibility and Overview
1.1. otantik-home Loyalty program is a free reward program offered by
otantik-home to its customers located in the GCC, Jordan,canada and the
USA . The otantik-home elite Customer Loyalty Program (“Program”) is
offered at the sole discretion of otantik-home. The Program is available
to individual customers for their personal use only and is limited to
one account per individual customer. Corporate customers, associations
or any other groups is not eligible to participate in the Program.
1.2. You agree that you have read, understood and agree to be bound
by the otantik-home Terms and Conditions. The terms relating to the
Program may be changed or modified by otantik-home at any time and at
our discretion without any prior notice. If you do not agree to the
otantik-home terms and conditions, you will not be able to participate
in the Program. Furthermore Customers who are part of otantik-home
Loyalty Program and / or redeem rewards are deemed to have agreed to
these terms and conditions and are legally bound by the same.The Program
is void where prohibited by law.
2. Program Enrollment
2.1 Individuals who set up an account with otantik-home are automatically enrolled in the Program.
2.2. Only one Program account may be associated with a single email
address that is provided by the customer at the time of registration
with otantik-home. In the event of a dispute over ownership of the
Program membership account, the email address submitted at the time of
setting up your otantik-home account will be considered as the
authorized account holder. For the purposes of these terms, the
“authorized account holder” is the natural person with the email address
submitted at the time of registration with otantik-home.
3. How the Program Works and Program Benefits
3.1. The Program is a way in which we reward and thank our loyal
customers for purchasing our Products and/or taking other Program
related actions. For your purchase to qualify for the Program, you must
be signed into your online account at the time of purchase on the
otantik-home Platforms. You can earn points by making eligible
3.2 When you purchase any eligible otantik-home Products on the
Platforms you will earn a certain number of points, which unless
otherwise stated by otantik-home
3.3 All accumulated points and credit will be specified on your
otantik-home account and will be updated as purchases occur, or points
are utilised. You can check your accumulated points and credits in your
account at any time. Your points will be added after your Order has been
3.4. Your points will be calculated based on your spend after
deducting any discounts that have been offered to you and the amount of
any value added tax (VAT).
3.5 In the event of cancellation/refund of any eligible purchase that
initially earned you otantik-home points, such points will be deducted
automatically from your account used for such eligible purchases. Points
will be deducted at the same rate at which they were earned. Upon
cancellation / refund of products awarded through the redemption of
points, all redeemed points will be forfeited
4. Program Benefits and Rewards
4.1. Points may never be exchanged for cash. You may redeem your
points by making a purchase at any time by logging into your
otantik-home account and using the credit option. Your points will not
be transferable to anyone else.
4.2. Neither accounts nor Program points may be shared or combined.
Only the customer paying for the Products may accumulate otantik-home
loyalty points. Any purchase that has been made by the customer using
the credit balance that has been credited into their individual accounts
either due to otantik-home’s contractual obligation or any other
condition will not be subject to Loyalty program and customer will not
receive any points against such purchases.
4.3. Points earned through the Program have no cash value, are
non-transferable, and you have no property rights in or to rewards or
other Program benefits. Points credited to your otantik-home account
will be decreased or reversed, as applicable, if part or all of your
purchase of Products is returned or cancelled or if the credit is
obtained through fraudulent or other activity that violates these Terms.
The sale, barter, transfer, or assignment of any points or benefits
offered through the Program, other than by us, is expressly prohibited.
4.4. The Products and services available through the Program and any
samples that we may provide to you are for personal use only. You may
not sell or resell any of the Products, services, or samples you
purchase or otherwise receive from us. We reserve the right, without
notice, to cancel or reduce the quantity of any order to be filled
and/or any Products or services to be provided to you that we believe,
in our sole discretion, may result in the violation of our terms and
4.5. We are not responsible for points lost or redeemed due to fraudulent activity.
4.6. We reserve the right to change the Program, how you earn points
and how we evaluate and reward your eligible purchases and/or other
Program activity. We reserve the right to place limits on the number of
purchases or activities that are eligible for the Program in a given
time period or for the duration of the Program, and/or any combination
4.7. If you have concerns that a purchase or other activity was not
properly applied to your account, you should contact otantik-home via
email at [email protected]. Your email must specify your name and
email address associated with the Program, the date of the Program
activity, and the issue(s) you encountered. This email must be sent no
more than thirty (30) days after the date the purchase or other Program
activity took place. We are not responsible for late notifications about
purchases or other Program activities not being credited to an account.
5. Termination and Modification
5.1. The Program and its benefits are offered at our sole discretion.
We may, at our election, cancel, modify, restrict or terminate these
Program terms, and/or the Program or any aspect or feature of the
Program at any time without prior notice, even though such changes may
affect the value of points already accumulated or earned and/or the
ability to redeem accumulated points.
5.2. We reserve the right to exclude you from or to discontinue your
participation in the Program and to audit your customer account at any
time, in our sole discretion. Any suspected abuse of the Program,
failure to follow any Program terms, illegal activity, fraud,
misrepresentation or other conduct inconsistent with these Program terms
and/or detrimental to us or our interests, including without
limitation, any suspected illegal, fraudulent other unauthorized use of
any Program points, may result in the revocation of your participation
as a customer of otantik-home and make you ineligible for further
participation in the Program.
5.3 If your participation is revoked, any points or credits in your
account will automatically expire and your access to the Program and
features will automatically terminate. If we suspect illegal activity,
fraud, misrepresentation, abuse or violation of these terms and
conditions, we also have the right to take appropriate legal action, in
our sole discretion.
5.4. The customer should use the Loyalty points / wallet balance
within 60 days after it has been earned . All the loyalty points /wallet
balance will be reset to 0 after expiration of 60 days.
5.5 If you decide you no longer want to be a part of the Program, you
may cancel your membership at any time by opting out in your account on